Refund policy

30-Day Satisfaction Guarantee

We want you to love your order. If you're not satisfied, you have 30 days from the delivery date to request a return or refund.

How to start: Email support@apexdriveshop.com with your order number and the reason. We reply within 24 hours.

Refunds: Once approved (and received back, if a return is required), we issue your refund to the original payment method within 5-7 business days. Your bank may take a few extra days to post it. The charge on your statement appears as APEXDRIVE.

Damaged, defective, or lost in transit - Free Reship: If your item arrives damaged or defective, or tracking shows it was lost before delivery, we'll reship it free. Send a photo (for damage) or your order number within 30 days.

Not covered: Items lost, stolen, or misplaced after tracking confirms delivery to your address; requests made more than 30 days after the order date; or normal wear from use.

Return shipping: For change-of-mind returns, the customer covers return shipping. For damaged or defective items, we cover it.

Apex Drive is operated by Onyx Solutions LLC. Questions? Email support@apexdriveshop.com - we'll make it right.